Your guarantee of service excellence for residential heating and cooling service, repairs, and installation.
We're here to help when you need us the most. Guaranteed.
Always Licensed & Insured
Every Member HVAC service contractor will be properly licensed and insured in your state.
100% Customer Satisfaction
Your satisfaction is always 100% guaranteed. Safe Shield will be there when you need us the most.
Your HVAC service technician will always be properly trained and an expert at their craft.
When you have an issue, we'll be there, ready to help quickly resolve your questions and concerns.
Professional Workmanship Guarantee
Our assurance that the work performed at your home will be completed to the highest professional standards.
What is Safe Shield Protected™?
When you need a heating and cooling contractor to work at your home, how can you be certain that the company you hire is not only licensed and insured, but that their technicians are qualified to service, repair, or install your HVAC system? Many people assume only qualified technicians would be sent to their home, but, the reality is, complaints about unlicensed contractors and poorly trained technicians are one of the most common issues homeowners have. Difficulty locating a trustworthy, qualified contractor performing work on your HVAC system can lead to headaches, frustration, wasted time, and wasted money. Don't let this happen to you.
Safe Shield Protected™ is your assurance that you're protected. When you see the official Safe Shield Protected™ authorized symbol, you can rest assured that the service professional entering your home is highly skilled, properly trained, and an expert at their craft. Plus, every service contractor in our national member network of licensed contractors is guaranteed to be properly licensed and insured in your state.
And, Safe Shield protection doesn't end there. If you encounter an issue with any of our Members you can't resolve directly with the member company, contact us. We are your dedicated resource to step in when other reasonable efforts have failed. Our goal is 100% customer satisfaction, without compromise, 100% of the time. That's Safe Shield Protected™.
need heating & cooling service, repair, or replacement? Click here to find an authorized safe shield protected™ hvac contractor near you.
BY THE SHIELD.
SMILE, YOU'RE HAPPINESS IS GUARANTEED.
Not only is your entire purchase guaranteed,
so is your entire customer experience.
With Safe Shield Protected,™ not only does your entire purchase come with a 100% Customer Satisfaction Guarantee, so does your entire customer experience. What does that mean? If, for any reason, you are not satisfied with your purchase or with one of our Member companies, just let us know. We’ll make it right. There’s no fine print, asterisks, or jumping through hoops. When you contact us, we’ll take care of the rest. When you see the Safe Shield Protected™ logo, you’re protected. It’s that simple – guaranteed.
Licensed and insured
TruTech Certified™ Technicians
Dedicated to 100% customer satisfaction
To treat your home and property with the highest respect and care
To notify you immediately of any job delays or concerns
To never smoke in your home or on the job
To provide timely warranty service when needed
To guarantee proper materials and installation standards
To adhere to professional uniform dress codes and standards
To clean up all job site areas thoroughly to your satisfaction
To promptly address and correct customer issues
To adhere to Safe Shield Protected™ customer resolutions
The Safe Shield Protected™
Best Practices Member Pledge.
Every technician in our member network must pass a series of “in-the-field” and technical training courses. These are rigorous courses utilizing the latest diagnostic tools and equipment instructed by long-term, experienced, veterans of the HVAC industry. Technicians must also attend continuing education classes to keep their TruTech Certification updated and valid. TruTech Certified™ also means that every technician in your home is a true technician with the proper skills and training, along with real-world expertise to diagnose, repair, and install your system. TruTech Certified™ also guarantees that no technician shall install, recommend, or sell you any part, service, or new system that is not required or necessary. This is backed up with our Perfect Match™ Confirmation home analysis, which further guarantees your new system will be a perfect system for your home.
We're here to help, when you need us the most.
Contacting us is easy. Simply fill out the form below and we'll respond to you quickly. Or, if you need immediate assistance, please call us. When you call, please have the name of the member contracting company and, if possible, the name(s) of the technician who worked in your home.
Toll Free: 833-858-SAFE (7233)